Overview
Unexpectedly called upon in meetings, asked questions in hallways, or caught in challenging conversations, these unrehearsed events require confidence and readiness. Learn to apply preemptive and immediate strategies for unscripted situations.
Who Should Attend: Business professionals at any career stage seeking to improve in-the-moment communication skills.
Benefits of Attending:
- Manage stress in impromptu interactions.
- Organize and frame thoughts using mental templates.
- Develop professional communication behaviors.
- Assess strengths and opportunities in spontaneous communication.
- Use mindfulness to enhance performance.
- Apply listener analysis for effective message framing.
- Incorporate impactful nonverbal behaviors.
Course Coverage Includes:
- Assessing immediate communication needs.
- Organizing thoughts with a listener-centered approach.
- Using emotional and physical tools for stress management.
- Applying rapid communication strategies.
- Developing nonverbal behaviors for confidence.
- Identifying credible stalling techniques.
- Engaging in effective situational communication.
- Building responses with powerful questions.
- Managing social media, texting, and emailing spontaneously.
- Handling difficult questions assertively and professionally.
- Practicing communication during phone and video calls.
- Exploring small talk for networking events.
Course Outline:
- Identify professional strengths in unexpected communication.
- Apply listener-centered strategies for idea organization.
- Use preemptive stress management strategies.
- Apply rapid communication tools and strategies.
- Deliver confidently through nonverbal and verbal strategies.
- Analyze personal communication and situational needs.
- Develop focused, succinct responses using strategic questioning.
- Create an ongoing action plan for enhancing communication competence.
Provider: CourseHorse
Categories: Emotional Intelligence, Stress Management, Communication Skills, Conflict Resolution, Public Speaking, Business Communication, Nonverbal Communication, Active Listening, Workplace Communication
Syllabus
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