Overview
Discover how cutting-edge Generative AI tools can transform customer service by delivering faster, more accurate, and personalized support. Envision a scenario where you can analyze a customer's history, detect an issue, and propose a solution in real-time—all in an instant.
Generative AI empowers customer service teams to automate routine tasks, enhance efficiency, and focus on high-value interactions, ultimately boosting customer satisfaction. Engage in hands-on projects and practical examples to master AI-based support automation across various customer service contexts.
This course is perfect for Customer Service and Support professionals keen to adopt AI tools to improve response times, automate repetitive tasks, and enhance customer interactions. No prior AI experience needed; just the drive to refine your skills and improve support outcomes.
Participants should have basic computer proficiency to comfortably navigate AI tools, set up projects, and experiment with AI-enhanced workflows. With this knowledge base, you'll be ready to explore practical, real-world applications of Generative AI.
By the course conclusion, you’ll command a strong foundation in Generative AI essentials, proficient in prompt engineering techniques, and experienced with leading AI tools for customer service. You’ll create custom AI models, automate email support responses, and apply visual analysis for defect detection—ultimately boosting productivity and elevating customer satisfaction in your role.
Course offered by University Provider on Coursera, falling under Generative AI Courses, Prompt Engineering Courses, Customer Service Courses, Customer Experience Courses, and Customer Support Courses categories.
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