Overview
Discover the key to managing challenging conversations with confidence and poise in this transformative course. Designed to equip you with essential skills for effective communication, the course focuses on handling conflicts, addressing underperformance, and delivering difficult news with grace.
By engaging in this course, you'll learn to communicate assertively and maintain composure under pressure, ultimately leading to positive outcomes in high-stakes situations. The program begins with techniques for preparing for difficult dialogues and demonstrates the benefits of tackling tough topics head-on.
Gain proficiency in managing aggression assertively, handling challenging personalities, and steering emotionally charged discussions with control. Detailed strategies for delivering bad news and navigating poor performance conversations will be thoroughly explored.
Furthermore, you will acquire methods for closing discussions effectively, ensuring mutual understanding and clarity. The step-by-step frameworks provided will guide you in facilitating meaningful, results-driven conversations that promote healthier communication dynamics.
This course is perfectly suited for managers, team leaders, and individuals seeking to bolster their communication abilities. With no prior experience required, it is accessible to anyone aiming to master conflict resolution and enhance leadership skills.
Syllabus
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