Overview
Service etiquette demonstrates effective interpersonal skills, which can help service professionals make a positive impression and deliver a high standard of service. For financial services, carefully executed etiquette strategies can help financial service professionals connect with their customers, develop positive relationships, and make a good first impression. More importantly, when dealing with consumer finances, it creates customer trust and confidence.
The course endeavors to understand the dimensions of service etiquette and leverage it to increase conversions, improve customer loyalty, trust, and respect.
University: University
Provider: edX
Categories: Emotional Intelligence Courses, Finance Courses, Customer Service Courses
Syllabus
Taught by
Mukti Prakash Behera, Saurabh Jaiswal and Kiranmayi Nittala
Tags
edX
edX
301 Courses
edX
Free Online Course (Audit)
English
2 weeks, 1-3 hours a week
On-Demand
Intermediate
