Twitch Series: AWS Power Hour Amazon Connect & Amazon Lex

via AWS Skill Builder

Overview

Explore the essentials of customer service technology in the "AWS Power Hour: Amazon Connect & Amazon Lex" series on Twitch. This digital training course, provided by AWS Skill Builder, is tailored for developers, solution architects, data engineers, and anyone eager to learn about machine learning. It delves into Amazon Connect—an efficient, omnichannel cloud contact center—and Amazon Lex, which enables sophisticated customer chat interactions.

This 65-minute foundational course includes comprehensive demonstrations integrating AI services such as Amazon Comprehend and Amazon Kendra, giving you a practical understanding of configuring a seamless customer service solution.

Course highlights:

Understanding the functionalities of Amazon Connect and Amazon Lex.
Integration examples with multiple AWS AI services.
Targeted for those with a basic knowledge of AWS Cloud infrastructure.

Categories include Chatbot Courses, Customer Service Courses, Amazon Lex Courses, and Amazon Connect Courses. This course sets a base for anyone looking to enhance their skills in deploying AI-enhanced customer support solutions.