Overview
Pass your Agentforce Specialist Certification| Elevate Your Salesforce Skills with Cutting-Edge AI Solutions
Syllabus
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- Introduction to Agentforce
-- Overview of Salesforce Agentforce
-- Importance of AI-Driven CRM
- Fundamentals of Salesforce CRM
-- Core Concepts of CRM
-- CRM in Salesforce Ecosystem
- Artificial Intelligence in CRM
-- Introduction to AI and Machine Learning
-- AI Applications in CRM
-- Benefits of AI-Driven CRM
- Salesforce Agentforce Features
-- Key Features and Tools
-- Integration with Existing Salesforce Solutions
- Implementing Agentforce in Organizations
-- Setup and Configuration
-- Customization Options
-- Integrating with Third-Party Systems
- Automation with Agentforce
-- Automating Customer Interactions
-- Using AI to Enhance Customer Experience
- Advanced Data Analytics
-- Analyzing Customer Data with AI
-- Predictive Analytics and Forecasting
- Security and Compliance
-- Ensuring Data Privacy
-- Compliance with Industry Standards
- Best Practices for Agentforce Implementation
-- Strategies for Successful Deployment
-- Lessons from Industry Case Studies
- Case Studies and Real-World Applications
-- Real-World Use Cases of Agentforce
-- Success Stories and Insights
- Preparing for the Certification Exam
-- Exam Overview and Structure
-- Study Tips and Resources
- Course Recap and Q&A
-- Review of Key Concepts
-- Open Floor for Student Questions and Feedback
- Certification Exam
-- Final Assessment to Award Certification
- Course Completion and Next Steps
-- Opportunities for Further Learning
-- Career Pathways in AI-Driven CRM
Taught by
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On-Demand
