Certification Spécialiste Agentforce Salesforce

Aperçu

Pass your Agentforce Specialist Certification| Elevate Your Salesforce Skills with Cutting-Edge AI Solutions What you'll learn:

Understand the security, privacy, and grounding features that ensure the safe implementation of AI in Salesforce.Learn how to manage and configure the Einstein Trust Layer to protect sensitive data.Identify and apply Generative AI features in Salesforce, tailored for both Sales and Service clouds.Master the use of Einstein for Sales to automate and optimize the sales process, and Einstein for Service to enhance customer service with AI-driven solutions.Learn when and how to use Prompt Builder to create effective AI-driven prompts that align with your business requirements.Understand the process of building, activating, and executing AI prompts and templates that streamline business operations.Explore best practices for managing and customizing prompts to fit specific user roles and scenarios.Understand when to leverage Einstein Copilot for automation and efficiency.Learn how Salesforce's large language model (LLM) drives Copilot actions and how to create custom copilot actions.Understand the business scenarios that call for Model Builder, and how to configure standard, custom, and Bring Your Own Large Language Model (BYOLLM).Learn how to integrate and deploy your AI models for maximum business impact. Unlock the Future of AI-Driven CRM with the Salesforce Agentforce Specialist Certification CourseStruggling to Keep Up with Salesforce’s AI Evolution?The CRM landscape is changing rapidly, and AI-driven solutions like Agentforce are at the forefront of this transformation.

Companies are actively seeking professionals who can leverage Agentforce, Data Cloud, and AI-powered automation to drive customer engagement and efficiency.But passing the Salesforce Agentforce Specialist Certification isn’t just about understanding the basics. You need a clear roadmap, structured learning, and hands-on experience to ensure success.Without the right preparation, you risk falling behind in one of the fastest-growing areas of Salesforce.What if you could master Agentforce, pass your certification on the first attempt, and gain a competitive edge in the AI-powered CRM job market?This course is your solution.Why This Course?This is not just another Salesforce training—it’s a comprehensive, exam-focused program designed to give you the knowledge, hands-on experience, and confidence to excel in AI-driven CRM solutions.100% Certification-Focused – Every topic is structured exactly according to the Salesforce Agentforce Specialist Certification exam guide.Real-World Scenarios – Learn how Agentforce integrates with Data Cloud, Service Cloud, and Sales Cloud using real use cases.Master Prompt Engineering – Understand how AI and automation drive smarter CRM interactions.Practice Tests & Quizzes – Reinforce your learning with exam-style questions after every section.Fast-Track Your Career – Stand out in the job market with a cutting-edge certification that validates your expertise in AI-driven CRM solutions.Exam Topics CoveredPrompt Engineering – 30% of the examAgentforce Concepts – 30% of the examAgentforce & Data Cloud – 20% of the examAgentforce & Service Cloud – 10% of the examAgentforce & Sales Cloud – 10% of the examWho Is This Course For?Salesforce Professionals who want to stay ahead with AI-driven CRM innovationsNewcomers looking to break into AI-powered Salesforce rolesAnyone preparing for the Salesforce Agentforce Specialist CertificationSalesforce Consultants & Admins aiming to expand their expertise in automation and AIWhat You’ll AchieveBy the end of this course, you will:

Be fully prepared to pass the Salesforce Agentforce Specialist Certification ExamUnderstand Agentforce’s role in AI-driven CRM and how it enhances automationMaster prompt engineering, data integration, and intelligent automationLearn real-world applications of Agentforce in Sales, Service, and Data CloudGain a career-defining certification that sets you apart in the Salesforce ecosystemBefore vs.

After – Your Career AccelerationBefore this course, AI-powered Salesforce solutions may seem complex and overwhelming.After this course, you’ll have a clear understanding of Agentforce, hands-on experience, and the confidence to pass your certification—giving you a major career advantage.Are you ready to future-proof your Salesforce career and master AI-driven CRM solutions?Enroll Now & Become a Certified Salesforce Agentforce Specialist

Programme

• Introduction à Agentforce
Vue d'ensemble de Salesforce Agentforce
Importance du CRM piloté par l'IA
• Fondamentaux du CRM Salesforce
Concepts de base du CRM
CRM dans l'écosystème Salesforce
• Intelligence Artificielle dans le CRM
Introduction à l'IA et au machine learning
Applications de l'IA dans le CRM
Avantages du CRM piloté par l'IA
• Fonctionnalités de Salesforce Agentforce
Principales fonctionnalités et outils
Intégration avec les solutions Salesforce existantes
• Mise en œuvre d'Agentforce dans les organisations
Configuration et mise en place
Options de personnalisation
Intégration avec des systèmes tiers
• Automatisation avec Agentforce
Automatisation des interactions avec les clients
Utilisation de l'IA pour améliorer l'expérience client
• Analyse avancée des données
Analyse des données clients avec l'IA
Analyses prédictives et prévisions
• Sécurité et conformité
Assurer la confidentialité des données
Conformité aux normes de l'industrie
• Meilleures pratiques pour la mise en œuvre d'Agentforce
Stratégies pour un déploiement réussi
Leçons tirées des études de cas de l'industrie
• Études de cas et applications réelles
Cas d'utilisation réels d'Agentforce
Histoires de réussite et perspectives
• Préparation à l'examen de certification
Aperçu et structure de l'examen
Conseils d'étude et ressources
• Récapitulatif du cours et Q&R
Révision des concepts clés
Espace ouvert pour les questions et commentaires des étudiants
• Examen de certification
Évaluation finale pour attribuer la certification
• Achèvement du cours et prochaines étapes
Opportunités pour un apprentissage ultérieur
Chemins de carrière dans le CRM piloté par l'IA

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Enseigné par

Deepika Khanna

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Matières

Business