Gérer les personnes difficiles

Aperçu

You'll learn how to effectively deal with - and protect yourself from - people who are difficult and make your life hard What you'll learn:

You'll learn about a specific set of tools to deal with difficult people (including forcing them into contradiction, focusing them on solutions, etc)You'll learn simple techniques to isolate your mindset and bulletproof yourself against these peopleYou'll get to know the different "behavioral archetypes" - sets of techniques and attitudes that work against specific types of peopleYou'll learn about the process of consolidating a change in attitude and behavior, so you are not stopped before you even start to protect yourself DIFFICULTPEOPLE... MADEEASYDo you wish you could deal more easily with difficult people?Negative people can have a very big effect on our productivity, and even our mental health.So it's crucial to learn how to effectively deal with them.WHYTHISCOURSE?Naturally, there are many courses on social skills and relationships.But none as complete as this one.I've been an executive coach analyzing executive relations.

Sales. Influence and persuasion.

Conflicts. And more.This course leverages a combination of all of these.I'm not just going to give you basic tools to deal with these people.I'm going to show you elite, exclusive techniques from many different areas.COURSESTRUCTUREBut dealing with someone negative or unhinged is not that easy.

Which is why we need a structure.In this course, we are going to cover the fundamentals of dealing with a difficult person, all the way from optimizing your internal mindset to the tools you can use, and the bigger strategy.The course is split into four major sections:

The Inner Game(dialing your internals and removing your "baggage");Defensive Tools (tools to prevent the other person's negative behavior, but only that);Offensive Tools (tools to actively break the other person or compromise their frame, making them submit);The Strategy (taking into account the bigger factors, such as how supportive HR is, the company culture, and others);By the end of this course, you will be able to more effectively deal with this type of person, as well as protect yourself so that you can keep perform without interruptions or threats.LETMETELLYOU... EVERYTHINGSome people - including me - love to know what they're getting in a package.And by this, Imean, EVERYTHING that is in the package.So, here is a list of everything that this course covers:

You'll learn how to detach from other people's reactions, and stop feeling guilty in the face of emotional blackmail, which is a big component of difficult people;You'll learn how to reinforce your identity to have a stronger sense of self, so that you are less affected by events;You'll learn how to crystalize the specific ways in which the person's negative behavior affects you, as well as quantifying them, so that you can later deal with them;You'll learn how to neutralize the person's frame and/or leverage personal boundaries to take away their power;You'll learn how to explicitly inquire about the person's behavior, making them realize what they do is not "normal", and taking a step back;You'll learn how to document the person's negative behavior, as well as involve them in putting things into writing themselves, against themselves;You'll learn how to leverage the principle of implementation intention, forcing a person to focus on a solution to their negative behavior and making them more open to changing it;You'll learn how to leverage the principle of intent labeling, forcing a person to commit to something that they will need to later do;You'll learn how to use presence and persistence to not only break the person's frame, but also guide them towards the actions you want;You'll learn what factors of the company's environment you should take into account, which can either make your life easier or harder in terms of making this person change;You'll learn what are the usual"protection archetypes", consisting of different behaviors, as well as their pros and cons;You'll learn how to implement a change in your personality, all the way from designing it in your mind to putting it in practice;MYINVITATIONTOYOURemember that you always have a 30-day money-back guarantee, so there is no risk for you.Also, I suggest you make use of the free preview videos to make sure the course really is a fit.

I don't want you to waste your money.If you think this course is a fit and can take your knowledge to the next level... it would be a pleasure to have you as a student.See on the other side!

Programme

• Introduction au cours
Aperçu des objectifs et résultats
Importance de gérer les personnes difficiles
• Comprendre les personnes difficiles
Identifier les traits et comportements communs
Aperçus psychologiques des personnalités difficiles
Types de personnes difficiles
• Auto-évaluation et réflexion
Identifier vos propres déclencheurs
Développer la conscience de soi dans les situations de conflit
• Stratégies de communication
Compétences d'écoute efficaces
Techniques de communication assertive
Empathie et intelligence émotionnelle dans les conversations difficiles
• Techniques de résolution de conflit
Tactiques de désescalade
Négociation et compromis
Établissement de limites
• Gestion du stress et maintien du calme
Techniques de réduction du stress
Développer la résilience dans les interactions difficiles
• Scénarios réels et jeux de rôle
Pratiquer différentes stratégies dans des situations simulées
Analyser et réfléchir sur les réponses
• Études de cas et discussions de groupe
Explorer des exemples réels
Exercices de résolution de problèmes en groupe
• Développement d'un plan d'action personnel
Définir des objectifs d'amélioration
Créer une stratégie pour les interactions futures
• Révision et évaluation du cours
Réflexion sur les compétences acquises
Retours et opportunités d'apprentissage futur

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Enseigné par

Vasco Patrício

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Matières

Business