How to Manage Difficult Conversations (Live Online)

Overview

Even in the most well-cultivated corporate environments, some discussions can be challenging. This live online course delves into why certain conversations pose difficulties, the emotional responses they trigger, and strategic approaches for managers, leaders, and individual contributors.

Enhance your ability to engage in these dialogues with confidence.

Course Objective

• Understand why some conversations are difficult.
• Explore the science behind our fight or flight emotional responses.
• Identify and respond to emotional triggers in yourself and others.
• Examine how remote and flexible work environments exacerbate these emotional responses.

Benefits You Will Gain

• Overcome fear and anxiety associated with difficult conversations.
• Boost your confidence and effectiveness in handling complex dialogues.
• Set an example for constructive conversation approaches.

What You Will Cover

• Familiarize with the emotional response science regarding challenging conversations.
• Shift from adversarial to collaborative conversation approaches.
• Define conversation objectives and maintain focus during discussions.
• Utilize communication techniques to steer dialogue towards positive outcomes.

Who Should Attend

Ideal for individual contributors, leaders, managers, and team leaders seeking to enhance their communication skills and manage difficult conversations effectively.

Provider:

CourseHorse

This course aligns with various categories including Emotional Intelligence, Stress Management, Communication Skills, Leadership, Assertiveness, and more, offering a comprehensive approach to mastering difficult workplace conversations.

Subjects