Overview
Full Course Title: Managing Emotions in the Workplace: Strategies for Success
Feeling unsure about managing anger or frustration? Do you hold back your emotions until it's too late and then say too much? Are your emotions steering your actions? If challenges in emotional management are hindering your job performance, this impactful 2-day workshop offers essential tools and techniques to help you take control.
During this course, you'll learn to make choices in managing stress and emotions. You'll understand how to express yourself openly, fostering better relationships through emotional intelligence.
How You Will Benefit:
- Understand the link between emotions and workplace stress.
- Enhance skills in managing emotions for improved work relationships.
- Communicate assertively for effective emotion management.
- Reduce workplace stress by encouraging emotional honesty.
- Balance physical, mental, and emotional aspects of life.
- Maintain emotional control to achieve positive team interactions.
What will be covered:
Understanding Stress in the Workplace:
- Identify personal stress causes and symptoms in the workplace.
- Differentiate between positive and negative stress.
- Evaluate personal and work-related stress levels.
- Recognize personal contributions to stress.
- Evaluate lifestyle aspects affecting emotional well-being.
A Closer Look at Feelings and Emotional Well-Being:
- Define personal mastery and its effect on work life.
- Differentiate types of emotions for better self-understanding.
- Identify past, present, and future feelings.
- Assess emotional debt and ways to mitigate it.
- Analyze scenarios to prevent emotional sabotage.
- Recognize thoughts and behaviors linked to stress.
- Analyze behavior patterns in stressful contexts.
Communicating or Controlling? Balance or Ballistics?
- Employ mirror listening skills to comprehend others' feelings.
- Identify and understand reasons behind feelings.
- Learn assertiveness in interactions.
- Craft assertive messages using the XYZ technique.
Rituals—Managing Emotions in the Workplace:
- Identify existing personal rituals.
- Classify rituals by their purpose.
Personal Action Plans—Putting It All Together:
- Develop a personal action plan to apply your new knowledge at work.
University: Provided by CourseHorse.
Categories: Emotional Intelligence Courses, Stress Management Courses, Work-life Balance Courses, Assertiveness Courses, Conflict Management Courses, Workplace Communication Courses.
Syllabus
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