Overview
Are you like most people, struggling when conversations shift from routine to crucial? The body's natural fight-or-flight response often takes over, leading to a knee-jerk reaction to avoid the topic, rely on emails, or simply hope for the best. True productivity arises from face-to-face dialogue and the ability to express controversial and risky opinions effectively. In this course, you'll practice using real-life models to manage difficult conversations on any topic. You'll learn the skills and gain the courage to communicate openly and honestly, achieving meaningful results.
What You Will Cover
- Analyze elements of a critical conversation
- Understand your physiological response and emotional hijacking
- Recognize your default stress mode and conflict style
- Practice tools to manage various emotional responses
- Examine beliefs and self-fulfilling tendencies
- Identify remedies to manage off-track conversations
- Prepare for and practice different types of critical conversations
- Diagnose and address issues during critical conversations
- Practice impromptu critical conversations
How You Will Benefit
- Identify and manage your "hot buttons"
- Transform relationships by tackling real issues authentically
- Express opinions openly for success and productivity
- Give and receive feedback without negativity
- Self-monitor reactions to remain calm during critical dialogues
- Develop strategies to manage and realign critical conversations
- Improve ability to shape outcomes and achieve goals
Who Should Attend
This course is designed for individuals who wish to enhance their preparedness in managing critical conversations that significantly impact workplace relationships.
Provided by CourseHorse, categorized under Emotional Intelligence, Stress Management, Communication Skills, Conflict Resolution, Negotiation, Interpersonal Communication, Workplace Relationships, Active Listening.
Syllabus
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