All current Customer Experience Courses courses in 2024
33 Courses
AI for Marketing Course
Unleash the power of artificial intelligence in your marketing strategies with the AI for Marketing course offered by HubSpot Academy. This course is designed to teach you how AI can elevate your content creation efforts and provide enhanced personalization for customer experiences. Gain insights into the evaluation and ethical application of.
GenAI for Customer Journey Mapping
GenAI for Customer Journey Mapping - Coursera
Discover the transformative power of Generative AI in customer journey mapping with our comprehensive course. Dive into leveraging AI tools such as ChatGPT to craft dynamic and predictive customer journeys that respond in real-time. By analyzing customer behavior patterns and anticipating needs, you'.
GenAI for Call Centers: AI-Driven Customer Success
In this course, you'll gain hands-on experience with cutting-edge AI tools like ChatGPT’s Canvas Mode, Custom GPTs, and Voice Mode to optimize workflows and improve efficiency. Whether you're a customer service professional, call center manager, or AI enthusiast, this course will equip you with the skills needed to integrate AI into your customer i.
An Introduction to Digital Marketing and Digital Strategy
Digital Marketing Institute is the global standard in Digital Marketing Certification. Our mission is to give our students the confidence and knowledge they need to advance in their careers through this specialization. This course provides a comprehensive exploration of digital marketing, covering the impact of digital technologies, effective strat.
Gen AI Agents: Transform Your Organization
Gen AI Agents: Transform Your Organization is the fifth and final course of the Gen AI Leader learning path. This course explores how organizations can use custom gen AI agents to help tackle specific business challenges. You gain hands-on practice building a basic gen AI agent, while exploring the components of these agents, such as models, reason.
Gen AI Agents: Transform Your Organization
Gen AI Agents: Transform Your Organization is the fifth and final course of the Gen AI Leader learning path. This course explores how organizations can use custom gen AI agents to help tackle specific business challenges. You gain hands-on practice building a basic gen AI agent, while exploring the components of these agents, such as models, reason.
Fundamentals of Digital Transformation
The Fundamentals of Digital Transformation course comprehensively introduces the technologies, strategies, and business models driving digital innovation. Participants will explore key concepts such as cloud computing, artificial intelligence (AI), the Internet of Things (IoT), automation, and data-driven decision-making, learning how these tools r.
Intro to CCAI and CCAI Engagement Framework
Intro to CCAI and CCAI Engagement Framework | Google Cloud Skills Boost
This introductory course dives into the wide array of solutions within the Contact Center AI (CCAI) portfolio and highlights transformative generative AI features. Participants will explore the CCAI go-to-market strategies and engagement models, while understanding the bus.
Customer Service Mastery: Boost Your Skills with AI
Join our comprehensive course on Customer Service Mastery to elevate your skills with AI. This program is designed to boost your proficiency in utilizing AI automation to improve feedback response mechanisms, craft detailed customer personas, and implement effective communication strategies. Ideal for professionals seeking to refine their appr.
