Overview
Enhance your organization’s customer service capabilities by attending our live online course, "Improving Customer Service." Designed for professionals in the service industry, this class aims to maximize efficiency, refine customer interaction skills, and increase your overall value in the workplace.
The focus on improved customer service will help you consistently exceed customer expectations, leading to more repeat business through heightened satisfaction and valuable referrals. Attendees can look forward to increased productivity, enhanced job satisfaction, and new opportunities for career advancement.
For those in client-facing roles, this class offers critical areas of development including:
- Projecting a customer-centered attitude with UB4I techniques.
- Empowering individuals with respect and control by offering choices.
- Developing emotionally intelligent strategies to manage customer fears and reactions.
- Building stronger rapport through active listening.
- Communicating clearly with conviction to enhance credibility.
- Crafting positive, diplomatic messages even in negative situations to model a problem-solving attitude.
- Creating and refining phone-answering and email templates to effectively address customer concerns, fostering repeat business.
Join this comprehensive class offered by CourseHorse under the categories of Emotional Intelligence, Communication Skills, Customer Service, Business Communication, Customer Experience, Customer Retention, and Customer Satisfaction.
Syllabus
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