Customer Service Excellence:How to Win & Keep Customers (Live Online)

Overview

Providing top-notch customer service is essential for cultivating loyalty and repeat business. This live online seminar is designed for customer service representatives, technical support, account managers, and more who aim to refine their skills in customer care. In today's business environment, exceptional 'people skills' are pivotal to both personal growth and organizational success. This program equips you with techniques to convey professionalism, foster better relationships, and achieve a distinctive advantage through stellar customer service. **Benefits You'll Gain:** - Deliver superior service promptly, boosting customer satisfaction. - Master techniques to secure repeat business. - Understand and exceed customer expectations. - Enhance your credibility and organizational value. - Handle stressful situations skillfully. - Identify customer irritation signals and respond effectively. **Topics Covered:** - Advantages of excellent customer service. - How customer service drives revenue. - The significance of customer perceptions. - Addressing customers' top expectations efficiently. - Managing various customer personalities. - Navigating challenging customer interactions. **Course Outline:** - **Learning Objectives:** - Master the Three Cs: Credibility, Communication, Conflict Resolution. - Understand the revenue impact of successful customer service. - Importance of building trust with internal and external customers. - Prioritize customer expectations to save time and lessen stress. - Develop calm, optimistic strategies under pressure. - Improve communication skills tailored to different personality and listening styles. - **Building Credibility and Trust:** - Discuss customer satisfaction's perception role. - Identify sources and top expectations of customers. - Manage expectations to reduce stress. - **Conflict Resolution Under Pressure:** - Control emotional responses. - Use body language and change emotional states to avoid negativity. - **Effective Communication for Satisfaction:** - Recognize and adapt to diverse personality styles. - Enhance listening skills and rapport with customers. - Utilize persuasive language patterns across communication channels. - **Handling Challenging Customers:** - Transform challenging interactions using a recovery system. - Apply emotional tools to stay composed during difficult scenarios. Unlock the power of customer service excellence through this comprehensive training, designed to reduce stress and elevate your professional standing. Join us with CourseHorse to revitalize your approach to exceptional customer service.

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