Consultar sobre procesos de talento

Resumen

Are you an order-taker or a strategic advisor? In HR analytics, the difference often comes down to one skill:

knowing how to consult.

This course shows you the consultancy mindset that transforms data requests into strategic conversations. You'll apply your understanding of why 'just get me the data' is rarely the right starting point and how scoping questions uncover the real problem behind every request.

You'll practice active listening techniques that build stakeholder trust, then draft consultation briefs that capture needs, success criteria, and constraints. Using AI tools like ChatGPT, you'll draft stakeholder-ready summaries and learn to verify AI outputs against your actual findings.

Through realistic role plays where you navigate ambiguous requests from managers and coach dialogues where you adapt your approach to resistant executives, you'll build the judgment that separates advisors from order-takers. Designed for HR professionals and aspiring people analytics practitioners.

Basic familiarity with HR concepts helpful. Access to free ChatGPT or Claude recommended.

Programa

• La mentalidad de consultoría: de ejecutor a asesor
En este módulo, aplicarás tu comprensión de por qué 'solo dame los datos' rara vez es el punto de partida correcto. Practicarás el alcance de las solicitudes y descubrirás el problema real detrás de las preguntas sobre procesos de talento.
• De borrador a entrega: analizando y comunicando los hallazgos de la consulta
En este módulo, completarás el ciclo de consulta. Redactarás resúmenes para partes interesadas utilizando IA, luego analizarás esos resultados para verificar que reflejen con precisión tus hallazgos, restricciones y niveles apropiados de certeza.

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Impartido por

Coursera Support and Ritesh Vajariya

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Materias

Business