De-Escalating Conversations for Customer Service

Resumen

Successfully defuse intense situations with angry customers. Enroll in our course to learn practical approaches for managing a customer's frustration, as well as your own.

This course falls under these categories:

Emotional Intelligence Courses, Communication Skills Courses, Conflict Resolution Courses, and Customer Service Courses.

---

Impartido por

Myra Golden

---

Materias