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Débute 4 June 2026 07:30
Se termine 4 June 2026
Harmonie Communicative : Un Guide de Gestion des Conflits
Indian Institute of Management Bangalore
20 Cours
L'IIM Bangalore est l'une des meilleures institutions de gestion en Inde, offrant des programmes de gestion de haute qualité pour les étudiants de premier cycle et de troisième cycle. Il dispose d'une infrastructure de classe mondiale et d'un solide réseau d'anciens élèves qui ont apporté d'importantes contributions au domaine de la gestion.
12 weeks
Amélioration optionnelle disponible
Intermédiaire
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Free Online Course
Amélioration optionnelle disponible
Aperçu
Conflict is an inherent part of human interaction—be it at home, at work, or in society at large. With today’s fast-paced, digitally connected, and culturally diverse environments, the potential for miscommunication and tension is even greater.
The course, Communicative Harmony:
A Guide to Conflict Management, focuses on the essential role of communication in both sparking and solving conflict. Just as unresolved conflicts can damage relationships and hinder progress, effective communication can rebuild trust, open dialogue, and turn disputes into opportunities for collaboration.
This course aims to bridge the traditional understanding of conflict resolution with modern realities, such as managing virtual team disputes, navigating cross-cultural challenges, and usingtechnology like AI-based sentiment analysis and digital mediation platforms. It captures the evolving landscape of conflict management shaped by remote communication, emotional intelligence, and personalized negotiation strategies.
While tools and platforms may change, the foundational principles of empathetic, intentional, and strategic communication remain constant. Learners will gain the ability to identify the root of conflicts, evaluate responses, and adopt the most effective communication techniques to achieve harmony across different settings.
This course also equips professionals to manage interdepartmental misunderstandings, improve collaboration between teams, and foster a conflict-resilient organizational culture across different departments.
Programme
Enseigné par
Dr. Neelu Jain
Matières
Business
