Overview
In times of crisis, individuals often default to a "fight vs. flight" mentality rather than reasoned thinking. This interactive online session on Emotional Intelligence & Customer Service is designed to teach you how to maintain emotional control and assist your customers in doing the same, thereby enabling effective problem-solving.
Throughout this course, participants will acquire essential tools to manage emotional reactions—both their own and those of their customers. Understanding why individuals respond emotionally, attendees will learn strategies to help guide customers back to a balanced state of mind.
- Focus on others to project a UB4ME, customer-centered attitude.
- Empower customers through respect—acknowledging their emotions—and control, by offering choices.
- Enhance your understanding of customers to develop emotionally intelligent methods for managing their fears and reactions.
Register for this class to elevate your customer service skills during crisis situations. Upon registration, you will receive online login instructions before the course date.
Provider: CourseHorse
Categories: Emotional Intelligence Courses, Stress Management Courses, Communication Skills Courses, Empathy Courses, Conflict Resolution Courses, Psychology Courses, Customer Service Courses, Crisis Management Courses, Behavioral Psychology Courses
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