All current Customer Service Courses courses in 2024
53 Courses
GenAI for Customer Service Teams
GenAI for Customer Service Teams
"GenAI for Customer Service Teams" is an introductory course designed to bridge the gap between generative AI (GenAI) technologies and customer service practices. This course demystifies GenAI, making it accessible for customer service professionals to enhance team coordination, automate tasks,.
Intro to CCAI and CCAI Engagement Framework
Intro to CCAI and CCAI Engagement Framework | Google Cloud Skills Boost
This introductory course dives into the wide array of solutions within the Contact Center AI (CCAI) portfolio and highlights transformative generative AI features. Participants will explore the CCAI go-to-market strategies and engagement models, while understanding the bus.
