All current Customer Service Courses courses in 2024
68 Courses
AI business school for retail
Title: AI Business School for Retail
Description: Dive into the AI Business School for Retail, a comprehensive course designed to provide insights and understanding into the strategic components, use cases, and the necessary cultural shifts required in the retail industry to harness the power of artificial intelligence. Developed in collaboration b.
Microsoft Learn
Free Online Course
9-10 hours
On-Demand
Intro to CCAI and CCAI Engagement Framework
Intro to CCAI and CCAI Engagement Framework | Google Cloud Skills Boost
This introductory course dives into the wide array of solutions within the Contact Center AI (CCAI) portfolio and highlights transformative generative AI features. Participants will explore the CCAI go-to-market strategies and engagement models, while understanding the bus.
Empathy For Customer Service That Feels Personalized
Udemy
Enhance your customer service skills by mastering empathy and emotional intelligence. Make every customer interaction memorable and foster loyalty through personalized service. Enroll now to transform your approach to customer service and become a trusted advisor to your clients.
Categories include:
Emotional Intelligence Courses
Empa.
Build a Chatbot on Salesforce using Einstein Bots
Discover the power of AI by building a chatbot on Salesforce using Einstein Bots. This course, available on Udemy, takes you through the entire process from start to finish, empowering you to deliver exceptional customer service experiences.
Ideal for beginners and experienced professionals alike, this course covers:
Setting up a chatbot.
跨境电商实务
《跨境电商实务》是一门专为电子商务、国际贸易及相关专业学生设计的核心课程，旨在为学生搭建起理论与实践的桥梁，深入探索跨境电商的广阔领域。
本课程全面覆盖了跨境电商的各个环节，从市场研究、产品选品、平台运营、营销推广，到跨境物流、支付解决方案、客户服务及数据分析等，力求使学生全面掌握跨境电商的运营流程与关键技能。
课程注重实战操作，通过模拟实训.
Customer Service, Customer Support, And Customer Experience
Course Title: Customer Service, Customer Support, and Customer Experience
Course Description: Enhance your skills with comprehensive training in customer service, customer support, and customer experience. Learn the essentials of creating loyal clients through world-class customer service techniques. This course is designed to provide you with the.
GenerativeAI for Customer Success
GenerativeAI for Customer Success
Did you know that companies using Generative AI in customer success see a significant improvement in customer satisfaction and operational efficiency? Discover how you can leverage this technology to transform your customer success strategies.
This short course empowers customer success professionals and manager.
Applications of Copilot in the Workplace
Applications of Copilot in the Workplace
Explore how Microsoft Copilot is transforming business functions. Discover Copilot's AI-powered features designed to streamline interactions and improve efficiency. Learn how to harness Copilot to automate responses to routine inquiries, rapidly resolve complex issues, and ev.
GenAI for Computer Support Specialists (IT Support)
This course provides an opportunity to understand and utilize Generative AI (GenAI) in problem-solving and customer interactions. Participants will learn how to automate tasks, resolve issues more quickly with AI assistance, and improve customer support with personalized service. The program covers the core functionalities and limitations of.
Amazon Q Introduction (Vietnamese)
Amazon Q Introduction (Vietnamese)
Khóa học này cung cấp thông tin tổng quan cấp độ cao về Amazon Q, một trợ lý dựa trên nền tảng trí tuệ nhân tạo (AI) tạo sinh. Bạn sẽ tìm hiểu về các trường hợp sử dụng và lợi ích của việc liên kết Amazon Q với thông tin, mã và hệ thống của công ty bạn. Bạn cũng sẽ tìm thấy thông tin bổ sung để thúc đẩy hành tr.
