All current Customer Service Courses courses in 2024
70 Courses
GenerativeAI for Customer Success
GenerativeAI for Customer Success
Did you know that companies using Generative AI in customer success see a significant improvement in customer satisfaction and operational efficiency? Discover how you can leverage this technology to transform your customer success strategies.
This short course empowers customer success professionals and manager.
Coursera
Applications of Copilot in the Workplace
Applications of Copilot in the Workplace
Explore how Microsoft Copilot is transforming business functions. Discover Copilot's AI-powered features designed to streamline interactions and improve efficiency. Learn how to harness Copilot to automate responses to routine inquiries, rapidly resolve complex issues, and ev.
Coursera
GenAI for Computer Support Specialists (IT Support)
This course provides an opportunity to understand and utilize Generative AI (GenAI) in problem-solving and customer interactions. Participants will learn how to automate tasks, resolve issues more quickly with AI assistance, and improve customer support with personalized service. The program covers the core functionalities and limitations of.
Coursera
Amazon Q Introduction (Vietnamese)
Amazon Q Introduction (Vietnamese)
Khóa học này cung cấp thông tin tổng quan cấp độ cao về Amazon Q, một trợ lý dựa trên nền tảng trí tuệ nhân tạo (AI) tạo sinh. Bạn sẽ tìm hiểu về các trường hợp sử dụng và lợi ích của việc liên kết Amazon Q với thông tin, mã và hệ thống của công ty bạn. Bạn cũng sẽ tìm thấy thông tin bổ sung để thúc đẩy hành tr.
AWS Skill Builder
Intro to CCAI and CCAI Engagement Framework
Intro to CCAI and CCAI Engagement Framework | Google Cloud Skills Boost
This introductory course dives into the wide array of solutions within the Contact Center AI (CCAI) portfolio and highlights transformative generative AI features. Participants will explore the CCAI go-to-market strategies and engagement models, while understanding the bus.
Google Cloud Skills Boost
GenAI for Customer Service Teams
GenAI for Customer Service Teams
"GenAI for Customer Service Teams" is an introductory course designed to bridge the gap between generative AI (GenAI) technologies and customer service practices. This course demystifies GenAI, making it accessible for customer service professionals to enhance team coordination, automate tasks,.
Coursera
Google Cloud Skills Boost
Customer Service in the Age of Generative AI
Customer Service in the Age of Generative AI | Coursera
Customer Service in the Age of Generative AI
The Customer Service in the Age of Generative AI course equips you with the vital skills to utilize Generative AI for designing and developing chatbots aimed at enhancing customer engagement and support. Gain insights into h.
Coursera
Serving Customers Using Social Media
Serving Customers Using Social Media
Social media is a critical customer service tool. Learn how to communicate and serve customers in high-stakes channels like Facebook, Twitter, and Instagram. Elevate your customer interaction skills with this essential course.
University:
Provider:
Categories: Emotional Intelligence Courses, Communication S.
Developing a Service Mindset
Keep your customers top of mind—even if you're not in a customer-facing role. Learn how to cultivate a service mindset and connect the dots between your job and customer impact.
Categories: Emotional Intelligence Courses, Communication Skills Courses, Change Management Courses, Resilience Courses, Customer Service Courses