All current Customer Service Courses courses in 2024
70 Courses
Customer Experiences with Contact Center AI - Dialogflow CX
Title: Customer Experiences with Contact Center AI - Dialogflow CX
Description: Join us for a comprehensive series on utilizing Contact Center Artificial Intelligence (CCAI) to enhance customer interactions. This course, offered through Coursera, focuses on employing Dialogflow CX to construct and refine virtual agents. Participants will learn to p.
Coursera Specialization
Paid Course
13 weeks, 1 hour a week
Twitch Series: AWS Power Hour Amazon Connect & Amazon Lex
Explore the essentials of customer service technology in the "AWS Power Hour: Amazon Connect & Amazon Lex" series on Twitch. This digital training course, provided by AWS Skill Builder, is tailored for developers, solution architects, data engineers, and anyone eager to learn about machine learning. It delves into Amazon Connect—an efficient, omnic.
AWS Skill Builder
Free Certificate
1 hour
On-Demand
Customer Service Using AI and Machine Learning
Event Title: Customer Service Using AI and Machine Learning
Join us for an enlightening session on harnessing the power of emerging technologies in customer service. This course, provided by LinkedIn Learning and ideal for service organizations, delves into innovative solutions that integrate artificial intelligence and machine learning to revoluti.
LinkedIn Learning
Free Trial Available
1-2 hours
On-Demand
Make Service Cloud Smarter
Title: Make Service Cloud Smarter
Description: Elevate your customer service capabilities by integrating Einstein Bots and other innovative artificial intelligence (AI) features. Offered by Trailhead, this program dives deep into how AI can transform your service delivery, making it more efficient and responsive.
University: Trailhead
Categories: A.
Trailhead
Free Online Course
4-5 hours
On-Demand
Service Etiquette in Financial Services
Service Etiquette in Financial Services
Service etiquette demonstrates effective interpersonal skills, which can help service professionals make a positive impression and deliver a high standard of service. For financial services, carefully executed etiquette strategies can help financial service professionals connect with their cus.
edX
Free Online Course (Audit)
2 weeks, 1-3 hours a week
On-Demand
Create copilots with Microsoft Copilot Studio
Title: Create Copilots with Microsoft Copilot Studio
Description: Dive into the transformative world of AI with Microsoft Copilot Studio. This comprehensive course, available through Microsoft Learn, is ingeniously designed for both beginners and seasoned professionals interested in advancing their skills in AI and bot creation. Tailored to empower.
Microsoft Learn
Free Online Course
3 hours 48 minutes
On-Demand
How To Automate Sales and Support Using Chatbots
Discover the secrets to leveraging chatbot technology for business growth in "How to Automate Sales and Support Using Chatbots." This comprehensive course, available on Udemy and developed by experts, teaches you how to efficiently use the Manychat app to streamline your sales and support processes. Whether you're interested in advancing your skill.
Udemy
Paid Course
2-3 hours
On-Demand
Discover ways to foster an AI-ready culture in your business
Title: Discover ways to foster an AI-ready culture in your business.
Description: Embark on a journey to transform your business through artificial intelligence. Learn the crucial elements that contribute to creating an AI-ready culture within your organization and discover a comprehensive framework designed to initiate the necessary changes for a.
Microsoft Learn
Free Online Course
3-4 hours
On-Demand
Responsible bots
Discover the essential principles of creating responsible bots with our comprehensive course, provided by Microsoft Learn. This course is designed to educate participants on the development and deployment of conversational AI, ensuring they adhere to responsible practices. Divided into three detailed modules, participants will gain in-depth knowled.
Microsoft Learn
Free Online Course
1 hour 32 minutes
On-Demand
Building Smart Business Assistants with IBM Watson
Delve into the realm of AI with our project-based course, "Building Smart Business Assistants with IBM Watson," available on Coursera. Over the span of two hours, learn how to craft an intelligent chatbot utilizing IBM Watson Assistant that will empower your business by answering customer inquiries across multiple platforms. This hands-on tutorial.
Coursera
Paid Course
1-2 hours
On-Demand