Gestion des conflits : Le guide complet

Aperçu

Conflict management:

effective techniques to better manage conflicts, negotiate, influence and solve problems What you'll learn:

Master the 6 steps to effectively resolve a conflictPrevent the creation of conflicts with simple techniques to put in placeKnow how to formulate a request to get what you want without creating a conflictUse your voice effectively to influence othersKnow the different reactions to conflictDiscover your preferred reaction to conflict with a testBe aware of the cognitive biases that prevent conflict resolutionManage your emotions in conflict situationsPractice with hands-on exercises to apply the training concepts Complete program on conflict management in the business world and private lifeThis training contains everything you need to know to prevent and manage conflicts, communicate better and boost your leadership.This content will be updated regularly to add my latest findings in the field of conflict management, communication and influence.Here are some testimonials from my course participants:

" Jamal Lazaar is very competent in his training, he provides clear working methods to be successful. I recommend this course for those who question themselves.

Excellent course! ". Landry" You can't help but be motivated and have confidence in yourself after this course.

Thank you Jamal ". L.

Naraine" Simple, concise and concrete. Thanks ! " Dave_________________________________________Why join this training on conflict management?

If you face conflict situations in your life?If you are unable to resolve the conflicts you encounter today?If you want to discover techniques to communicate better without creating conflict?This training is for you.Conflict is inevitable, whether in private or professional life.Most people are afraid of conflict. They prefer to ignore it rather than resolve it, while the conflict impacts your productivity and your performance.

It also impacts your private life if you cannot solve it.Without knowing these techniques, you will not know how to manage your conflicts effectively, which can impact your relationships, your professional development and your state of health.It can also cause you a lot of stress and make you lose your self-esteem.There are techniques that exist and that you can put in place. You don't have to guess, in this training, I share with you techniques to resolve your conflicts, influence others and communicate more effectively.I deeply believe that the content of this training can transform your life if you study all the content and put all the strategies in place.The content of the training is designed to go straight to the point.Master the 6 steps to effectively resolve a conflictPrevent the creation of conflicts with simple techniques to put in placeKnow how to formulate a request to get what you want without creating a conflictUse your voice effectively to influence othersKnow the different reactions to conflictDiscover your preferred reaction to conflict with a testBe aware of the cognitive biases that prevent conflict resolutionManage your emotions in conflict situationsPractice with hands-on exercises to apply the training conceptsSo what are you waiting for?

Click the Buy now button and take your conflict management skills to the next level.

Programme

• Introduction à la gestion des conflits
Définition du conflit
Types de conflits dans les contextes professionnels et personnels
Importance des compétences en résolution de conflits
• Comprendre les causes profondes des conflits
Déclencheurs comportementaux et réponses émotionnelles
Sources courantes de conflits dans les organisations
Identifier les styles personnels de gestion des conflits
• Compétences en communication pour la résolution de conflits
Techniques d'écoute active
Communication verbale et non-verbale efficace
Éviter les malentendus et les suppositions
• Stratégies de résolution de conflits
Négociation et compromis
Approches de résolution de problèmes
Techniques de médiation et de facilitation
• Intelligence émotionnelle dans la gestion des conflits
Identifier et gérer les émotions
Développer l'empathie et la confiance
Gestion du stress et de la colère
• Cadres et modèles de gestion des conflits
Instrument de mode de conflit de Thomas-Kilmann
Approche relationnelle basée sur l'intérêt
Le modèle de résolution de conflits en 5 étapes
• Gestion des conflits dans les équipes et organisations
Dynamique d'équipe et conflits
Culture organisationnelle et son impact sur les conflits
Rôles de leadership dans la gestion des conflits
• Gérer les conflits dans la vie personnelle
Conflits familiaux et relationnels
Établir des limites saines
Résolution des conflits dans les contextes communautaires
• Considérations culturelles dans la gestion des conflits
Communication interculturelle
Adapter les stratégies à des contextes divers
Perspectives mondiales sur la résolution de conflits
• Applications pratiques et études de cas
Analyse de scénarios de conflit réels
Exercices de jeu de rôle
Développement de plans personnels de gestion des conflits
• Clôture du cours et évaluation finale
Récapitulatif des apprentissages clés
Réflexion sur le développement personnel en gestion des conflits
Soumission de projet final ou d'évaluation

---

Enseigné par

Jamal Lazaar

---

Matières

Business